The policy: This privacy policy notice is for this website; https://vove.agency and served by Vove which are trading styles of Vove Agency Limited (previously known as Burnt Zebra Digital Limited). A company registered at 406 The Innovation Centre, Queens Meadow Business Park Hartlepool TS25 5TG and governs the privacy of those who use this site and engages with this company.

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

• “I”, “our”, “us”, or “we” refer to the business, Vove Agency Limited.
• “you”, “the user” refer to the person(s) using this website.
• GDPR means General Data Protection Act.
• PECR means Privacy & Electronic Communications Regulation.
• ICO means Information Commissioner’s Office.
• Cookies mean small files stored on a users computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;

• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data. We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

The main cookies we use are (but not limited to);

• _ga – Google Analytics tracking ID.
• _gID – Used to distinguish between visitors to our website.

If you would like a more substantial list of the cookies we use, please contact us.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Contact Record Management (CRM) System

We use a third party CRM to hold personal information about clients, prospects and people in our wider network. This tool enables us to effectively manage relationships with you. If you would like more information on what information we hold on you, please contact us.

IP Tracking

We use an IP Tracking system on our website, which enables us to identify the companies who visit our website. This system does not identify an individual person, but we may reach out to a representative of the companies who visit this site and browse our content.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software/applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations, will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.

As an example, we hold the following information about you within our EMS system;

• Email address
• I.P address
• Subscription time & date
• Pages you may have visited on our website

Additionally, we may hold your data in other third-party systems such as our CRM, at the time of writing this is Hubspot CRM.

If you would like a complete list of the information we hold on you in our systems, please contact us on hello@vove.agency.